Department of Citywide Administrative Services

Course ITIL V4 Foundation - (IT-455-F24)

Portfolio Technology

Cost $ 1,524.00 Per Participant

Prerequisite(s) None

Credits CEU:1.8

Modality Live Webinar

Classroom

Address

Instructor(s) None

Class Description

ITIL V4 Foundation - (Live Webinar)

The IT Infrastructure Library® (ITIL®) Foundation certification training course provides insight into the fundamentals of the globally adopted framework for IT Service Management. The ITIL V4 Foundation courses focus on basic concepts of the ITIL Service Lifecycle and how it influences IT Service Management across private and public organizations.

Learners are provided with real-world projects, assessments, and presentations to prepare competently for their ITIL V4 Foundation certification exam. The program explains the key concepts and principles of the ITIL Service Management model, providing comprehensive coverage of the knowledge required for this entry-level qualification.

Prerequisite: None

Target Audience: IT Consultants, IT Managers, IT Support Teams, Process Owners, Service Delivery Professionals, Quality Analysts, System Administrators / Analysts, Database Administrators, Development Team / Application Management Team, Senior Operational and Technical Staff, IT professionals looking to understand and leverage ITIL concepts, as well as understand the differences from previous ITIL® versions.