Department of Citywide Administrative Services

Course Chaos Containment: Executing Plans Despite Chaos and Disruption - (CMPD-8053-F24)

Portfolio Management & Supervision

Cost $ 500.00 Per Participant

Prerequisite(s) None

Credits CEU:1.2, CPE:16, PDC:12

Modality Instructor Led Classroom Training

Classroom

Address

Instructor(s) Heidi Feickert

Class Description

We dream of a world with predictability. We live in a world of chaos and unknowns. We offer strategies to navigate the chaos. Both manage the crises and embrace the opportunity. 

This workshop offers tactics and analysis approaches that enable you to gain perspective managing unknowns. In a two-sided approach, you’ll learn about managing repeated crises and performing root cause work to reduce the number of crises. Use root cause analysis and process mapping to create chaos-reducing strategies and then plan for implementation using change management, communications and influence. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity.

Objectives:

• Explore chaos in a world of market disruption
• Identify costs of chaos to work and staff
• Rate and rank what you can control and can’t control
• Apply tools for planning priorities 
• Identify root causes of problems/issues 
• Apply basic change management to implement the root cause fixes
• Use influence and communications to build out a chaos-reducing net
• Improve communications to reduce surprises
• Develop back-to-work strategies specific to your workplace needs

Target Audience: Managers, Supervisors, Project/Program Leaders, and employees who are performing a leadership or project role