Department of Citywide Administrative Services

Course Successful Workplace Communication - (CMPD-1022-F24)

Portfolio Personal Development

Cost $ 250.00 Per Participant

Prerequisite(s) None

Credits CEU:0.6, CPE:8, PDC:6

Modality Instructor Led Classroom Training

Classroom Room 24-5

Address 1 Centre St, 24th floor south, NY, NY 10007.

Instructor(s) Mark Kremen

Class Description

Successful Workplace Communication

Communication is a vital part of what we do in the workplace.  Whether we are giving instructions, interacting with a customer, or sharing our ideas with a supervisor, communicating both verbally and non-verbally is critical to our success.  You will evaluate your own communication styles and explore methods and techniques for improving your personal communication effectiveness.  Communication is a process that enables you to share information, deliver ideas, and interact with other individuals.  How effectively you are able to communicate has a direct impact on your success.  It plays a role in how well you work with team members, how effectively you deliver service to the customers, and how you share your thoughts and ideas.

 

Objectives:

• Assess communication styles and their impact on others

• Practice effective active listening techniques

• Recognize and respect others’ needs

• Develop methods to achieve greater understanding

• Interpret verbal and non-verbal communication cues

• Diffuse and resolve conflict situations

 

Target Audience:

 Clerical/administrative staff seeking to improve their communication effectiveness.