Department of Citywide Administrative Services

Course Communication Skills for Leaders, Inspectors and Investigators - (CMPD-6091-F24)

Portfolio Personal Development

Cost $ 500.00 Per Participant

Prerequisite(s) None

Credits CEU:1.2, CPE:16, PDC:12

Modality Instructor Led Classroom Training

Classroom

Address

Instructor(s) Brent Oberholtzer

Class Description

Communication Skills for Leaders, Inspectors and Investigators 

Managing Conflict with Effective Communication

Participants will improve their skills in dealing with and managing conflict. Provides practical tools & techniques for inspectors & investigators for conflict management & dispute 

resolution. Includes conflict theory & styles for resolving conflict. In this interactive workshop, participants have an opportunity to improve their skills in dealing with and managing

 conflict. The workshop provides practical tools and techniques for inspectors and investigators for conflict management and dispute resolution. The focus is upon

 making the participants more effective problem solvers and communicators.

 

Objectives:

•      Conflict theory

•      Individual conflict styles for resolving conflict

•      Differentiating between positions and interests in communications

•      Communication styles

•      Determining how differences impact communication

•      Practical tools & techniques for inspectors & investigators for conflict management & dispute resolution. 

 

Target Audience: Supervisors, Managers, and any staff that interact with the public