Department of Citywide Administrative Services

Course Effective Communication Skills: Navigating Conflict - (CMPD-6086-F24)

Portfolio Personal Development

Cost $ 150.00 Per Participant

Prerequisite(s) None

Credits CEU:0.3, CPE:4, PDC:3

Modality Instructor Led Classroom Training

Classroom Room 24-5

Address 1 Centre St, 24th floor south, NY, NY 10007.

Instructor(s) Trisha Fuerte

Class Description

Effective Communication Skills: Navigating Conflict

Interpersonal conflict is common in every workplace, often leading to reduced productivity and hindering business objectives. However, conflicts can be effectively managed and resolved through improved communication skills.

Effective Communication Skills: Navigating Conflict is a comprehensive workshop designed to empower participants with the ability to understand, manage, and resolve conflicts constructively. This course delves into the root causes of conflicts and equips participants with practical techniques to integrate differences, and foster collaboration within teams.

Participants will learn essential communication strategies that enable them to articulate opinions and manage disagreements with clarity and diplomacy. Through interactive role-plays and exercises, they will gain hands-on experience in applying these techniques in real-world scenarios.

 

Objectives:

Understanding Conflict: Gain insights into the various causes and dynamics of conflict in professional settings

• De-escalation Techniques: Learn effective strategies to de-escalate tense situations and manage emotional interactions professionally
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• Effective Communication Skills: Acquire tools to communicate assertively yet respectfully, even in challenging conversations
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• Conflict Resolution Strategies: Develop practical approaches for resolving conflicts and promoting harmonious relationships.

 

Target Audience: Staff at all levels