Initiating and Managing Difficult Conversations

Course Initiating and Managing Difficult Conversations - (CMPD-9013-F24)

Portfolio Management & Supervision

Cost $ 250.00 Per Participant

Prerequisite(s) None

Credits CEU:0.6, CPE:8, PDC:6

Modality Instructor Led Classroom Training

Classroom Room 24-9

Address 1 Centre Street, 24th floor south, NY, NY 10007.

Instructor(s) Carlyle Leach

Class Description

This course will allow participants to practice the communication skills and techniques needed for handling difficult work issues with candor, tact, and sensitivity. It explores complex situations such as addressing performance problems, dealing with tensions among team members, and enforcing agency policies.

Objectives:

  • Identify the interests of each party in a complex situation
  • Utilize methods of positive, direct phrasing
  • Recognize ‘triggers’ that can upset positive conversations
  • Explore a model to initiate, conduct, and end a ‘hard conversation’

Target Audience: Managers, Supervisors, and Team Leaders who must initiate “difficult”

Conversations

Schedule(s)

Day Day Type Date Start Time End Time Break Time Contact Hours Modality Location
1 Full 4/9/2025 9:00 AM 5:00 PM 12:00 PM - 1:00 PM 7 ILT Citywide Training Center