Initiating and Managing Difficult Conversations
Course Initiating and Managing Difficult Conversations - (CMPD-9013-F24)
Portfolio Management & Supervision
Cost $ 250.00 Per Participant
Prerequisite(s) None
Credits CEU:0.6, CPE:8, PDC:6
Modality Instructor Led Classroom Training
Classroom Room 24-9
Address 1 Centre Street, 24th floor south, NY, NY 10007.
Instructor(s) Carlyle Leach
Class Description
This course will allow participants to practice the communication skills and techniques needed for handling difficult work issues with candor, tact, and sensitivity. It explores complex situations such as addressing performance problems, dealing with tensions among team members, and enforcing agency policies.
Objectives:
- Identify the interests of each party in a complex situation
- Utilize methods of positive, direct phrasing
- Recognize ‘triggers’ that can upset positive conversations
- Explore a model to initiate, conduct, and end a ‘hard conversation’
Target Audience: Managers, Supervisors, and Team Leaders who must initiate “difficult”
Conversations
Schedule(s)
Day | Day Type | Date | Start Time | End Time | Break Time | Contact Hours | Modality | Location |
---|---|---|---|---|---|---|---|---|
1 | Full | 4/9/2025 | 9:00 AM | 5:00 PM | 12:00 PM - 1:00 PM | 7 | ILT | Citywide Training Center |