Dealing with Difficult Behaviors

NEW ILT

Course Dealing with Difficult Behaviors - (CMPD-7537-S25)

Portfolio Personal Development

Cost $ 250.00 Per Participant

Prerequisite(s) None

Credits CEU:0.6, CPE:8, PDC:6

Modality Instructor Led Classroom Training

Classroom

Address

Instructor(s) Mark Kremen

Class Description

We all know someone whose behaviors we find difficult.  Whether a friend, co-worker, or client.  They may be rude, ignorant, demanding, or a screamer. This program looks at a variety of behaviors and how to deal with them in a professional manner.  It separates the person from the behavior.  A must program for anyone who deals with the public. 

 

Objectives

•          Discuss behaviors vs, people we find difficult

•          Review tips on how to deal with difficult behaviors in the workplace

 

Target Audience: Staff at all levels

Schedule(s)

Day Day Type Date Start Time End Time Break Time Contact Hours Modality Location
1 Full 2/19/2025 9:00 AM 5:00 PM 12:00 PM - 1:00 PM 7 ILT Citywide Training Center