Dealing with Difficult Behaviors
Course Dealing with Difficult Behaviors - (CMPD-7537-S25)
Portfolio Personal Development
Cost $ 250.00 Per Participant
Prerequisite(s) None
Credits CEU:0.6, CPE:8, PDC:6
Modality Instructor Led Classroom Training
Classroom
Address
Instructor(s) Mark Kremen
Class Description
We all know someone whose behaviors we find difficult. Whether a friend, co-worker, or client. They may be rude, ignorant, demanding, or a screamer. This program looks at a variety of behaviors and how to deal with them in a professional manner. It separates the person from the behavior. A must program for anyone who deals with the public.
Objectives
• Discuss behaviors vs, people we find difficult
• Review tips on how to deal with difficult behaviors in the workplace
Target Audience: Staff at all levels
Schedule(s)
Day | Day Type | Date | Start Time | End Time | Break Time | Contact Hours | Modality | Location |
---|---|---|---|---|---|---|---|---|
1 | Full | 2/19/2025 | 9:00 AM | 5:00 PM | 12:00 PM - 1:00 PM | 7 | ILT | Citywide Training Center |