Improving Your Effectiveness in a Multicultural Workplace
Course Improving Your Effectiveness in a Multicultural Workplace - (CMPD-8067-F24)
Portfolio Personal Development
Cost $ 250.00 Per Participant
Prerequisite(s) None
Credits CEU:0.6, CPE:8, PDC:6
Modality Instructor Led Classroom Training
Classroom Room 24-9
Address 1 Centre Street, 24th floor south, NY, NY 10007.
Instructor(s) Sandy Mitchell
Class Description
In New York City, the workplace is multicultural, as are the communities served. Unfortunately,
cultural differences are often used to judge others, when in fact they are more appropriately
used to appreciate the complexity of people and enhance the perspectives brought to
problem solving. How effectively does your team or workgroup value and incorporate the
contributions from people who may be from “a different culture” rather than unconsciously
ignoring or rejecting them? Are you able to bring out the best in yourself and in your
employees, team or coworkers in maximizing the value of diversity and inclusion? In the world
today, it is critical for leaders, managers and staff at all levels of organizations to understand
how their own cultural background, and the range of cultural backgrounds of those they
supervise or work with, affect the way they interpret, evaluate and motivate the actions and
performance of others. Through an interactive mix of theory, sharing, individual reflection and
action planning, participants will understand their own cultural perspectives and how to value
the perspectives of others, and will identify areas in which they as individuals or their team/unit
can improve their effectiveness in working in intercultural settings.
Objectives:
• Gain common terminology and frameworks to expand the understanding of what
“culture” is
• Differentiate between cultural generalizations and cultural stereotypes
• Gain cultural self-awareness of the range of cultural groups
• Understand the concepts of the Developmental Model of Intercultural Sensitivity and
the 5 Frameworks of Culture, and how these are reflected in how we interact with others
• Identify stumbling blocks in maintaining commonality and respecting diversity in all
relationships and ways to overcome them in pursuing high performance through
inclusion in multicultural situations
• Develop individual action steps for using an enhanced intercultural mindset to work
more effectively with supervisees, colleagues and people served by the agency.
Target Audience: Managers, supervisors, team leaders/members and all employees working
in multi-cultural environments who want to enhance their intercultural skill
Schedule(s)
Day | Day Type | Date | Start Time | End Time | Break Time | Contact Hours | Modality | Location |
---|---|---|---|---|---|---|---|---|
1 | Full | 6/13/2025 | 9:00 AM | 5:00 PM | 12:00 PM - 1:00 PM | 7 | ILT | Citywide Training Center |