Department of Citywide Administrative Services

Course Leadership Toolbox: Delegating and Influencing - (CMPD-8259-F25)

Portfolio Management & Supervision

Cost $ 250.00 Per Participant

Prerequisite(s) None

Credits CEU:0.6, CPE:8, PDC:6

Modality Instructor Led Classroom Training

Classroom Room 24-6

Address 1 Centre Street, 24th floor south, NY, NY 10007.

Instructor(s) Stephanie Twin

Class Description

As a manager/supervisor, you need to get things done through others. Everyone is motivated to do something – but is it what you need them to do?  How do you get people to want to do what they are supposed to do, do it well, and in collaboration with others? Why is delegating the hardest managerial skill set to master? This highly interactive one-day course will give you some answers. You will have the chance to explore and add to your leadership toolbox the skills of delegating and influencing.

Objectives:

• Evaluate your delegation skills.
• Explain how delegation differs from assigning work or dumping.
• Recognize real and self-imposed barriers to delegation.
• Examine trust and accountability issues.
• Prepare for an actual delegation using four steps.
• Identify your influence style using the Glaser Influence Inventory self-assessment.
• Practice assertive influence techniques to overcome aggressive, passive or passive-aggressive approaches.   
• Know when to use push or pull influence strategies.
• Use I-messages to disagree with and criticize others effectively.

Target Audience: Managers and supervisors who want to improve their ability to delegate and influence others.