Department of Citywide Administrative Services

Course ITIL 4 Foundation with Certification Exam - (IT-456-F25)

Portfolio Technology

Cost $ 1,524.00 Per Participant

Prerequisite(s) None

Credits CEU:1.8

Modality Live Webinar

Classroom

Address

Instructor(s) Instructor TBD

Class Description

The ITIL 4 Foundation with Certification Exam course provides a comprehensive introduction to IT service management, focusing on value co-creation, service relationships, and risk management. Participants will explore the ITIL 4 Guiding Principles, the Four Dimensions of Service Management, and the Service Value System. This ITIL 4 Foundation Training covers key practices such as change control, incident management, and continual improvement. The course prepares learners to achieve the ITIL Foundation Certification and enhance their IT service management expertise.

Course Objectives:

• Understand the key concepts of ITIL service management.
• Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
• Understand the four dimensions of ITIL service management.
• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
• Understand the key concepts of continual improvement.
• Learn the various ITIL practices and how they contribute to value chain activities

Target Audiences:

• IT Project Manager
• Project Manager
• IT Support Specialist
• IT Networking Specialist

Prerequisites:

• Basic working experience in IT Services
• ITIL awareness is preferred
• Basic understanding of IT environment