Department of Citywide Administrative Services

Course Giving Feedback and Getting Results - (CMPD-8319-SU26)

Portfolio Management & Supervision

Cost Free

Prerequisite(s) None

Credits CEU:0.6, CPE:8, PDC:6

Modality Instructor Led Classroom Training

Instructor(s) Norma Brecker

Class Description

This course is a one-day practicum devoted to helping managers and supervisors practice the skill of providing feedback to employees. Using a variety of “real-life” scenarios, participants will engage in multiple role plays to provide descriptive, effective feedback to an employee. Participants will receive ongoing “feedback” from their peers on their coaching abilities.

Objectives:
• Identify positive feedback as a performance improvement mechanism
• Apply various types of feedback approaches
• Coach employees when poor performance is a problem
• Give feedback in a descriptive, specific, timely and clear manner
• Engage in difficult conversations with employees
• Develop employees by implementing the coaching process
 

Target Audience: Supervisors, Managers and Team Leaders

There is no cost to employees; the agency covers the cost of participation for their employees.

If you require a reasonable accommodation to attend a training, please contact the DCAS Citywide Learning and Development Center at CitywideTrainingCent@dcas.nyc.gov at least 7 days before your training start date.