Department of Citywide Administrative Services

Course Supervising Challenging Employees - (CMPD-9038-F24)

Portfolio Management & Supervision

Cost Free

Prerequisite(s) None

Credits CEU:1.2, CPE:16, PDC:12

Modality Instructor Led Classroom Training

Instructor(s) Stephanie Twin

Class Description

This course is designed to give supervisors the interpersonal and communication skill sets
to effectively manage challenging employees and situations. Participants will examine
behaviors and attitudes that “label” a person as “challenging” and develop techniques to
formulate and communicate positive behavior change goals for the employee. Emphasis
will be on maintaining a positive professional image and practicing communication
techniques to address “attitude issues” that affect performance.
 

Objectives:
• Recognize whether the challenge is from the employee, the situation or the relationship
• Distinguish effective from ineffective responses to challenging employees
• Focus on goals and outcomes instead of personality and process
• Negotiate “performance agreements”
• Solicit and offer feedback more comfortably
• Influence people through their own values and motivations
• Cope productively with personality differences
• Create dialogue through improved active listening and questioning skills
• Measure and increase mutual TRAC ratings (trust, respect, affection, and confidence)
 

Target Audience: Managers and supervisors seeking effective ways for supervising “challenging” employees

There is no cost to employees; the agency covers the cost of participation for their employees.

If you require a reasonable accommodation to attend a training, please contact the DCAS Citywide Learning and Development Center at CitywideTrainingCent@dcas.nyc.gov at least 7 days before your training start date.