Department of Citywide Administrative Services

Course Building Your Team Through Effective Coaching and Feedback - (CMPD-9384-F24)

Portfolio Management & Supervision

Cost $ 250.00 Per Participant

Prerequisite(s) None

Credits CEU:0.6, CPE:8, PDC:6

Modality Instructor Led Classroom Training

Instructor(s) Rich McLaughlin

Class Description

The Gallup organization will tell you their data over the last 30 years shows that the #1 reason
people leave jobs is “Poor relationship with their boss”. This workshop focuses on the skills
managers need to coach and develop the people under them so they not only stay, but
thrive! We will practice many of the conversations managers need to have to build a strong
team, including conversations around expectation-setting, orienting the team to the big
picture, effectively praising right behaviors, delivering constructive feedback tactfully and
handling emotions in the workplace appropriately. Also discussed is how to determine the
best coaching approach based on the person’s ability and motivation.
 

Objectives:
• Use a simple framework to set expectations
• Learn a process to coach effectively based on both the person’s competence and
motivation
• Highlight effective performance in a timely manner
• Use a simple structure to navigate hard conversations
• Distinguish between sympathy and empathy when dealing with emotional colleagues
• Have “check-in” conversations that engage and motivate others
 

Target Audience: Managers, Team Leads and Supervisors

There is no cost to employees; the agency covers the cost of participation for their employees.

If you require a reasonable accommodation to attend a training, please contact the DCAS Citywide Learning and Development Center at CitywideTrainingCent@dcas.nyc.gov at least 7 days before your training start date.