Department of Citywide Administrative Services

Course Conflict Resolution Strategies for the Culturally Diverse Workplace - (CMPD-8023-S26)

Portfolio Personal Development

Cost $ 250.00 Per Participant

Prerequisite(s) None

Credits CEU:0.6, CPE:8, PDC:6

Modality Instructor Led Classroom Training

Instructor(s) Carlyle Leach

Class Description

Conflict, strife, and opposing points of view are part of the workplace and part of life—and you can’t change that. But you can change the way you react to and manage conflict when it does occur. Meet conflict and disagreement head-on and reach a positive outcome for everyone involved. After this interactive and dynamic session, you will experience a positive change in yourself—a shift to a new perspective. Discover what it takes to keep your own cool—and prevent others from losing theirs! 

Objectives: 

1. Recognize the eight root causes of conflict that help you understand what’s really bugging you and others 
2. Discover your conflict management style and be able to adapt your style for all types of conflicts 
3. Raise awareness about cultural differences in the workplace and its impact 
4. Discuss real world case scenarios and practice conflict resolution techniques 

Target Audience: Staff at all levels

There is no cost to employees; the agency covers the cost of participation for their employees.

If you require a reasonable accommodation to attend a training, please contact the DCAS Citywide Learning and Development Center at CitywideTrainingCent@dcas.nyc.gov at least 7 days before your training start date.