Developing Dynamic Listening Skills
Course Developing Dynamic Listening Skills - (CMPD-4034-SU26)
Portfolio Personal Development
Cost Free
Prerequisite(s) None
Credits CEU:0.6, CPE:8, PDC:6
Duration
1 Day(s)
Modality Instructor Led Classroom Training
Instructor(s) Norma Brecker
Class Description
This workshop will focus on the skills, knowledge, and attitudes necessary to meet the challenges of efficiently listening. Through practical exercises, participants will improve their behaviors in this critical component of the communication process.
Objectives:
- Assess your own listening strengths and weaknesses
- Identify attitudes that interfere with effective listening
- Distinguish between listening to understand and listening to reply
- Separate message content from feelings
- Achieve results through better communication
Target Audience: Professionals seeking to enhance their listening behaviors for improved communication
There is no cost to employees; the agency covers the cost of participation for their employees.
If you require a reasonable accommodation to attend a training, please contact the DCAS Citywide Learning and Development Center at CitywideTrainingCent@dcas.nyc.gov at least 7 days before your training start date.
Schedule(s)
| Day | Date | Start Time | End Time | Break Time | Contact Hours | Modality | Location | Classroom |
|---|---|---|---|---|---|---|---|---|
| 1 | 7/1/2026 | 9:00 AM | 5:00 PM | 12:00 PM - 1:00 PM | 7 | ILT | Citywide Training Center | Room 24-12 |