Department of Citywide Administrative Services

Course Dealing Effectively with Difficult People and Situations - (CMPD-4018-SU26)

Portfolio Personal Development

Cost $ 250.00 Per Participant

Prerequisite(s) None

Credits CEU:0.6, CPE:8, PDC:6

Modality Instructor Led Classroom Training

Instructor(s) Marvela Guice

Class Description

The ability to deal with difficult people and situations sets a person apart professionally and personally. The more you are armed with tactics on how to deal with difficult people and situations, the better the outcome will be. 

This course includes strategies on how to deal effectively with difficult people and situations. You will perform exercises where you identify a situation in your own life (past or present) to learn how you can deal with all difficult situations in a healthier, more positive way. Learn how to talk to people without putting them on the defensive, how to pay attention to non-verbal signs and how to achieve positive outcomes. 

Objectives: 

1. Gain tactics to communicate effectively with difficult people in your life – both professionally and personally 
2. Reset your thinking so you can handle people and situations better 
3. Learn how to apply strategies to deal with the most difficult people and situations in your work and personal life 

There is no cost to employees; the agency covers the cost of participation for their employees.

If you require a reasonable accommodation to attend a training, please contact the DCAS Citywide Learning and Development Center at CitywideTrainingCent@dcas.nyc.gov at least 7 days before your training start date.